an Emergency Service Provision that can be added to any maintenance plan and
will lock in scheduled rates for any unscheduled service required such as the
Remote support, and/or
More than 4 site visits per 12-month period or outside of
normal business hours will be billed at unscheduled rates.
Service Provision AMP-Cherokee guarantees that personnel will be available to respond
and/or mobilize 24 hours per day/365 days per year at our scheduled rates.